Q: I just set up our first POS and trying it out. It seems that when I search the product list to enter a sale, I can't find a product despite the fact that it is correctly listed on the POS. Could you kindly advise where the error is?

A: You may be searching for the product incorrectly. The correct way to search for products in DEAR POS is to enter the product name or part of it before pressing Enter. For example, if you have a product named 'This is Product 1', you can enter the entire product name or part of the product name, say, 'Product 1'.  If you enter 'This Product', DEAR POS will treat the search parameter as the product name and won't display any results.

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