DEAR allows printing shipping labels through shipping services. ShipStation, Shippit and StarShipIT all support label printing. Each shipping service integration has slightly different workflows for label printing, we recommend reading the label printing section of each shipping service article for more information.
Labels can be printed through the DEAR web portal for simple sales and advanced sales at the Ship stage of the sale order. Label printing is also available through the DEAR WMS app at the Ship stage.
The Shipping Label button can be found on the Ship tab of the sale order. Clicking this will open a label generation pop-up window. The label generator is different for each different shipping service.
NOTE: Current shipping integrations do not support multiple packages in a consignment. Adding support for this is a planned area of future development.
NOTE: Shipping Labels are generated from the default shipping service for your organisation in DEAR. If you have more than one shipping service connected, you will need to set one as default from the shipping service integration page.
Clicking Generate Label in the pop-up window after filling in the relevant fields will generate a shipping label in PDF format. The fields of this window will vary depending on your default shipping integration. The Carrier information and tracking number will be imported into DEAR and displayed.
If DEAR receives an error during shipping label generation, an error message will appear with a downloadable .txt file with the error data. If the error is unexpected, the user will also see an email dialog box with attached error data log file which can be sent to the shipping service provider customer support.
NOTE: The template used to print the shipping label is generated on shipping service side. DEAR just downloads the pdf from their API, it is not possible to change the shipping label template through DEAR.