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Basic troubleshooting steps
Some issues can be resolved with basic troubleshooting steps. If you are exp...
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How do I filter, format, and search DEAR reports?
See our detailed article about Managing DEAR Reports.
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How can I use different prices for a customer?
DEAR allows several methods of setting different pricing for customers or gr...
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How should I handle consignment stock?
Consignment is a business arrangement in which a business, also referred to ...
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Barcode scanning in the Stock Received section
Q: When I scan a product barcode in the Stock Received section, there is no ...
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What is the Undo function? When is it no longer possible to Undo an invoice?
The Undo function returns a task (sale order, purchase order, production ord...
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How to use additional attribute set?
Due to a large number of different requirements from system users selling a ...
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Why aren't my leading zeroes exporting to CSV?
When you load a CSV file into Excel, it tries to determine the format of the...
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Unicode/UTF-8 characters (Chinese characters, Barcodes, etc.) and CSV files
Simple CSV files do not support Unicode/UTF-8 characters. This is a limitati...
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If my assembly has a sub-assembly, how will it look like on the Assembly screen?
All products with Assembly BOMs and Auto-assembly switched on are represente...
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Can I exclude shipping costs from my profits?
Q: I would like to exclude the cost of shipping from our profit margin on ou...
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I requested a new password but I'm not receiving any emails from DEAR
Your mail server's host is blocking the DEAR mail server's IP addr...
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Do I need to whitelist any DEAR IP Addresses to allow connection with my servers or receive emails?
If you need to configure the host server(s) for your eCommerce stores or all...
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Multiple COGS entries
Q: We are unaware of these entries and when trying to trace through logs and...
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Unable to select the Batch Number re-entered through Stock Adjustment when using the FIFO-Batch costing method
I performed a stock adjustment and entered an old batch number that I found ...
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User questions: Subscriptions
NOTE: We have had issues with customers having problem with the recurring bi...
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Report FAQs
Q: The decimal places for numeric data shown in our reports seem to be very ...
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User Questions: DEAR API
Here are some user questions we have received and which may be of help in so...
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What is "Error: Error! Unknown op code for Conditional" in a document?
Templates do not work when field data includes special character like "...
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When printing the packing slip, comments added to some orders automatically get duplicated. Why?
DEAR doesn't have a Comment field on Pack lines. Comments are taken fro...
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