FAQs
This is the home page for General FAQ's on DEAR solutions. Find all the FAQs here divided under sub-categories of DEAR solutions. Read more here.
- Basic troubleshooting steps Some issues can be resolved with basic troubleshooting steps. If you are exp... Read more
- How do I filter, format, and search DEAR reports? See our detailed article about Managing DEAR Reports. Read more
- How can I use different prices for a customer? DEAR allows several methods of setting different pricing for customers or gr... Read more
- How should I handle consignment stock? Consignment is a business arrangement in which a business, also referred to ... Read more
- Barcode scanning in the Stock Received section Q: When I scan a product barcode in the Stock Received section, there is no ... Read more
- What is the Undo function? When is it no longer possible to Undo an invoice? The Undo function returns a task (sale order, purchase order, production ord... Read more
- How to use additional attribute set? Due to a large number of different requirements from system users selling a ... Read more
- Why aren't my leading zeroes exporting to CSV? When you load a CSV file into Excel, it tries to determine the format of the... Read more
- Unicode/UTF-8 characters (Chinese characters, Barcodes, etc.) and CSV files Simple CSV files do not support Unicode/UTF-8 characters. This is a limitati... Read more
- If my assembly has a sub-assembly, how will it look like on the Assembly screen? All products with Assembly BOMs and Auto-assembly switched on are represente... Read more
- Can I exclude shipping costs from my profits? Q: I would like to exclude the cost of shipping from our profit margin on ou... Read more
- I requested a new password but I'm not receiving any emails from DEAR Your mail server's host is blocking the DEAR mail server's IP addr... Read more
- Do I need to whitelist any DEAR IP Addresses to allow connection with my servers or receive emails? If you need to configure the host server(s) for your eCommerce stores or all... Read more
- Multiple COGS entries Q: We are unaware of these entries and when trying to trace through logs and... Read more
- Unable to select the Batch Number re-entered through Stock Adjustment when using the FIFO-Batch costing method I performed a stock adjustment and entered an old batch number that I found ... Read more
- User questions: Subscriptions NOTE: We have had issues with customers having problem with the recurring bi... Read more
- Report FAQs Q: The decimal places for numeric data shown in our reports seem to be very ... Read more
- User Questions: DEAR API Here are some user questions we have received and which may be of help in so... Read more
- What is "Error: Error! Unknown op code for Conditional" in a document? Templates do not work when field data includes special character like "... Read more
- When printing the packing slip, comments added to some orders automatically get duplicated. Why? DEAR doesn't have a Comment field on Pack lines. Comments are taken fro... Read more