DEAR generates emails to send to customers. If your organisation is using a custom domain to email customers, DEAR emails can be flagged as spam by the customer's mail server and not appear in a customer's inbox. This is resolved by adding a line to your organisation domain's SPF record. SPF is a mechanism the recipient mail server uses to verify if the DEAR domain ( is allowed to send a email behalf of another domain.

You will need to add this line to the custom domain SPF record:

When this is done, the email will not be marked as spam by the recipients mail server.

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